Installing one voice makes other voices disappear

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je parle
Posts: 1
Joined: Fri Nov 23, 2012 4:26 pm
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Installing one voice makes other voices disappear

Post by je parle »

I'm encountering a situation where installing one voice (Acapela Claire French) makes previously installed voices disappear from the Voice drop down list. I can duplicate it with the following sequence of events. I'm running Windows 7 64 bit.

1. Install TextAloud 3.0.49.
2. Install Acapela Heather22 US English v. 6.00.0000.
3. Open TA, and Heather shows in the Voice drop down (as well as Microsoft Anna).
4. Close TA.
5. Install more voices:
- Acapela Rosa22 Mexican Spanish v. 6.0.1.
- Acapela Graham22 UK English v. 6.0.1.
6. Open TA, and Graham, Heather, Rosa, and Microsoft Anna all show in the Voice drop down.
7. Close TA.
8. Now install Acapela Claire22 French v. 8.25.0.0.
9. Start TA again, now only Microsoft Anna and Acapela Claire show in the drop down.
Graham, Heather and Rosa are gone.
10. Close TA.
11. Uninstall Claire.
12. Open TA again and only Anna is showing, still no Graham, Heather, or Rosa.

I really want all my voices to be available at any given time.
Jim Bretti
Posts: 1558
Joined: Wed Oct 29, 2003 11:07 am
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Re: Installing one voice makes other voices disappear

Post by Jim Bretti »

Please report this problem by sending an email to support@nextup.com, we should be able to help you with this. Support will help you with upgrading all your Acapela voices to version 8.25, and that should solve the problems.
Jim Bretti
NextUp.com
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