my activation problem

[Accurare]

this am,after renaming my computer system, I received 2 messages from textaloud:
1: that my trial period had expired
2: and then when I entered my product key, I got the message that I had used maximum activations. Since I like to support fair priced excellent apps, I decided after notifying customer service to buy another copy of version 4, which I did. But these error messages are obviously bugs, and I appreciate knowing the problem can be resolved by providing email address and order number in the future, as some irksome problem such as this may linger for some time.

[Jim Bretti]

You should not have needed to purchase a second copy of TextAloud 4 because of this issue. Please email support@nextup.com and explain what happened, they will refund the second purchase. You can just copy and paste your post into the email.

Sorry about the problem.

[Accurare]

I didnt have to buy another copy, but I wanted to - on Christcmas day, I accidently destroyed my laptop, and Beth from support granted me another activation when I had none left. I jotted in the note to Beth that I want to support your company for making such a great product, and I had a few bucks to spare, and I did add that I'd STILL like to see an option for textaloud in Word to select a LINE for highlighting, since oftentimes a sentence will run on for many lines. I'm a lobbyist for the line highlight selection option of the Word Addin for TextAloud! I'm a happy customer with my 2nd purchase. I do appreciate your offer to refund, sir, and I wrote a note to support to nevermind, so everything is fine. I just really wanted a new copy and a chance to mention the line item. Thanks.